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Wedding Favors & Gifts in 27615


Kustom Koozies

3125 Gresham Lake Rd., Suite 105, Raleigh, NC 27615
919-977-5350
Let this vendor know that you found them on the WeddingWire Network
4.2
36 Reviews
Helen
10/7/17
Categories: Favors & Gifts
2.3
Quality of Service: 1.5
Responsiveness: 4.0
Professionalism: 2.5
Value: 1.0
Flexibility: 2.5
Got some wedding coozies, but the quality of the ink print was not good. They also charge a $40 fixed fee for setting up the screen print; not all places do this. The coozies ranged from good ink saturation to many with poor / mostly faded, hard to read ink. That in addition to the outdated website and limited choice of designs - just wouldn't recommend this place for koozies. The reviews here threw me off; far too favorable.
Kustom Koozies responded with the following comments:
Helen - Thank you for taking the time to write this review, and I am very saddened to hear that you were not 100% satisfied. As you see from previous reviews, we have a VERY high satisfaction rating. I am curious if you reached out to our team to let us know about your complaint, as I have not been made aware of this situation. I would appreciate it if you would email me directly regarding your order at julie@kustomkoozies.com. I am the owner of Kustom Koozies, and satisfaction is very important to us!
Danielle
4/29/16
Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
I researched tons of different vendors before deciding to purchase through Kustom Koozies. They had the most customization options and the best price. They also let me review and approve the artwork before finalizing my order. The icing on the cake... we qualified for a free "bride" and "groom" koozie and 6 wedding party koozies as part of a promotional offer. Very, very happy with this purchase!
Kustom Koozies responded with the following comments:
Thank you so much for taking the time to write this review! We appreciate you choosing our company, and spreading the word!
Kathryn
10/17/15
Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
Love these koozies! They came ahead of schedule and look awesome! I can't wait for our guests to see them.
Kustom Koozies responded with the following comments:
Thank you so much for taking the time to write this review! We really appreciate your business. We would LOVE to see pictures of the koozies at your wedding! Kustom Koozies
Beth
9/7/15
Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
These guys made the best wedding favors for my wedding. Easy to work with and the most affordable option we found. Next time I need something printed, I'm going back here.
Michael
8/6/15
Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
Loved these great party favors for all our family and friends great quility just absolutely wonderful
Kustom Koozies responded with the following comments:
Thank you so much for taking the time to write this review! We are so happy we could be a part of your special day. Please send us a picture of the koozies "in action"! julie@kustomkoozies.com
User5077556

Categories: Favors & Gifts
1.0
Quality of Service: 1.0
Responsiveness: 1.0
Professionalism: 1.0
Value: 1.0
Flexibility: 1.0
My cousin ordered custom can coolies from this company for her wedding & the printprint/coolie was very cheap looking & off center. They were recommended to us but we will never ever order anything else. To top it off, the hillbillyhillbilly manager I talked to was horribly hard to understand & (I think she said her name was JudithJudith/Jody or something) was most unprofessional and VERY rude. I give a huge thumbs down with major disappointment. Any brides have any advice on a professional company for personalized items? I have an event coming up & need some. I cannot believe a company would put their name on a product that looked as awful as these did. 25 out of 100 were totally ruined I mean pay attention..don't you guys have quality control?? So disappointing!!!!!
Kustom Koozies responded with the following comments:
Dear Customer - I am very sorry to hear about this. It is VERY unusual for us to have an unsatisfied customer. I am the owner of the company, and would personally like to make this right. We do have very solid quality control. Your koozies went through at least three sets of hands before they left our facility, so this is very surprising. I'm sorry you had a hard time understanding Judy - admittedly, we are a company based in the south! My email address is julie@kustomkoozies.com, and I would be happy to make this right. As you see from the other reviews on this site, we do an exceptional job 99% of the time, though sometimes we all make mistakes, unfortunately. Thank you for your consideration, and I hope others won't base their decision off this one complaint. Julie Liddle, Owner, Kustom Koozies
User4582468

Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
Awesome Koozies, turned out perfectly as our wedding favors! Quick service and great communication!
Kustom Koozies responded with the following comments:
Thank you for taking the time to give that review. We really appreciate it and were so glad to be a part of your special day!
Heidi
9/26/14
Categories: Favors & Gifts
4.9
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 4.5
We ordered Kustom Koozies as our wedding favor for our upcoming wedding. We found through an online search and we were able to customize picture, wording, font, etc.
Megan
8/16/14
Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
Kustom Koozies did a WONDERFUL job on our wedding koozies. They were easy to work with even though I had a pre-existing logo made up through a graphic designer. The product is great quality, they made and shipped them in a timely fashion and they were extremely pleasant to work with. I would highly recommend them!
Kustom Koozies responded with the following comments:
Thank you so much for taking the time to write this review! And thank you for letting us be a part of your special day!
Elissa
6/21/14
Categories: Favors & Gifts
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
We knew from the start that we wanted to have koozies as our wedding favor for our guests. But do know how many people make koozies?!? Tons! We shopped around and requested samples. We ended up going with the neoprene upgrade because they were much more durable than the standard material. We were very pleased with our product. We were able to print on two sides and have our order contain two colors of koozies to match our wedding colors. The design team was very easy to work and the delivery was in a timely fashion. We would highly recommend using this vendor for the perfect koozie!
Cindy
6/7/14
Categories: Favors & Gifts
4.5
Quality of Service: 4.0
Responsiveness: 5.0
Professionalism: 4.5
Value: 4.0
Flexibility: 5.0
They were fast and the koozies were liked made great thank you gifts
Allie
5/25/14
Categories: Favors & Gifts
0.9
Quality of Service: 1.0
Responsiveness: 0.5
Professionalism: 1.0
Value: 2.0
Flexibility: 0.0
BRIDES BEWARE - there are hundreds of other places you can get your wedding koozies from. If I were you, I would avoid this place at all costs. We live in Raleigh, and we like to buy local, which is why we chose Kustom Koozies to produce our wedding favors. My husband placed the order on May 9th, and we ordered 200 koozies. We received a package on May 21st (3 days before our wedding), with only 23 koozies out of the 200. My husband called immediately, and the remaining 167 were overnighted (granted, at no charge). However, we were unable to make our display and execute our plan for the koozies due to losing an entire day to work on them. I can only be thankful that we did not have an out of town wedding where we may have been unable to receive the remaining koozies at all. The inexplicable amount of stress added on by the mismatched order numbers was ultimately a huge disappointment, and we were given no explanation as to why only 23 were sent. We were not offered any sort of refund on our original shipping costs, or any refund on the $255 order. We did receive a "$20 off your next order", which obviously does us no good because we will NEVER be ordering from Kustom Koozies again. When I attempted to contact them about the order, they asked me to send an e-mail, and did not want to speak over the phone. I e-mailed the customer service rep TWICE after her initial response with the $20 "coupon", and never received any word. I also e-mailed the owner of the company and never heard back from him either - not even a 'we are sorry for the inconvenience". Do yourself a favor and order your koozies somewhere else.
Kustom Koozies responded with the following comments:
Allie - I am so sorry that you feel you had such a bad experience with our company. Because reviews are vital to our business, I feel I must respond. First, we have no excuse for why you originally received 23 koozies, but they arrived ahead of your desired date in May, we got the other 200 out the very same day you spoke with our operations manager, Judy, and you had your full order before the date you requested to have them. We then provided you a gift certificate for your next order, to apologize for the inconvenience. Judy has record of calling you two times, and received no return call. You did call Nancy in our sales department, but Judy was the one that was handling the production. Your koozies looked GREAT, I'm sure your guests loved them and are still thinking of you as they use them throughout the year. Again, we regret you feel so strongly against us that you gave us a .9 out of 5 stars FIVE months after we thought this issue had been resolved, and resolved with quality, responsiveness, professionalism, value and flexibility! We hope other Wedding Wire customers will read our response and give us a chance. It is very rare we have an unhappy customer, and it really bums us out when we do! Kustom Koozies
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Favors & Gifts
How would you categorize your product offerings?
Catalog, Custom, Personalized, Themed
What services do you provide?
Design, Expedited Shipping, Printing, Shipping
What items are available?
Bags & Travel, Barware, Bed & Bath, Clothing, Drink Accessories, Send-Off
What is the average turnaround time, from initial contact to shipment?
1 Week
Are you able to meet clients in person to showcase your product?
Yes
Is there a minimum order requirement?
No
What is your return policy?
Partial Refund
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