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LINE LA is a Los Angeles Hotel with one-of-a-kind indoor and outdoor event spaces, an outdoor pool, three restaurants, two bars, a speakeasy and floor-to-ceiling views from every guestroom.
Quality of Service: 1.5
Positives: Venue/decor was nice, food and location were also great. Negatives: The planning process was unpleasant and stressful because of our hotel liaison. He (hotel liason) was unreliable, frequently taking days up to one week to respond to our emails, even after sending follow up emails. He was unprofessional. There were multiple instances of him saying one thing and going back and forth changing what he had previously said. It seemed like he didn’t know the hotel policies or he did not have the authority to say “yes” or “no” to what we asked. Instead of communicating that he didn’t know the answers and following up, he gave incorrect information on multiple occasions making it more complicated as we were planning with our other vendors. We also arranged a meeting with him and our DJ/MC that he confirmed the day of and he didn’t show up to our meeting. He was very unorganized and forgetful, often asking us questions that we answered before. Our meetings felt like they went in circles as he came to them unprepared and we were often running the meetings. We also ran into some billing issues.I had sent very clear instructions in my email for which cards to use for one payment and it was still charged to the wrong cards. The last payment ($3000+) didn’t get billed until over 1 month after our wedding. They didn’t notify us with a bill, didn’t ask which card we wanted to use, didn’t notify us they were going to charge our card, and didn’t notify me of a due date. We emailed them to ask for a final itemized invoice of the last charge. There was also a $1000 overage from the bar sales that was billed to us, even though the contract clearly said our cap for the hosted bar was ~$2000. We had to negotiate with them to waive this fee which they were initially not willing to do. We spoke with the catering/special events director and she acknowledged our poor experience, apologized, waived the bar overage amount, and offered us a complimentary stay and meal.
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Describe the style of your venue
City, Glamorous, Modern
What kind of settings are available?
Indoor, Uncovered Outdoor
Which of the following wedding events does your venue service?
Ceremony, Engagement Party, Reception
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What event services do you offer?
What transportation and access is available?