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Wedding Dress & Attire in 19103


BHLDN Weddings

220 Boylston Street, Newton, MA 02467
1230 3rd Avenue, New York, NY 10021
209 West 38th Street, 7th Floor, New York, NY 10018
1801 Walnut St., Philadelphia, PA 19103
5402 Wisconsin Ave, Chevy Chase, MD 20815
1207 Howell Mill Rd, Atlanta, GA 30318
8 East Walton Street, Chicago, IL 60611
Highland Village Center, 4056 Westheimer Road |, Houston, TX 77027
1509 Fifth Ave, Seattle, WA 98101
1115 NW Couch St, Portland, OR 97209
1911 Calle Barcelona, Carlsbad, CA 92009
211 S. Beverly Drive, Beverly Hills, CA 90212
1149 S. Main St., Walnut Creek, CA 94596
180 El Camino Real, Palo Alto, CA 94304
617-527-3081
Let this vendor know that you found them on the WeddingWire Network
4.3
607 Reviews
Natalie
11/29/19
Categories: Dress & Attire
4.0
Quality of Service: 4.0
Responsiveness: 4.0
Professionalism: 4.0
Value: 4.0
Flexibility: 4.0
I loved my bridesmaid dress. As the second maid of honor I had the privilege of choosing my own dress and for the price, I felt the value and fit of my dress was worth it. It didn't look cheap at all and it was a beautiful color and similar likeness to the photo as I ordered online. Thank you BHLDN! When my boyfriend proposes, I am considering buying a wedding dress from you. <3
Alexandra
9/14/19
Categories: Dress & Attire
3.3
Quality of Service: 2.5
Responsiveness: 4.0
Professionalism: 2.0
Value: 5.0
Flexibility: 3.0
I had such amazing service in the Westport, CT store my stylist Kelly was amazing. I fell in love with the pique gown. Once the dress arrived I took it to my seamstress and we noticed all these stains on it so I called in and the rep I spoke with said there was a production error and over 100 dresses were stained - ok fine..she sends me a label to ship it back, and she says that bhldn will send me a new dress same dress, same size etc. Well its been almost 4 weeks so I called in today and much to my surprise there was no exchange made they took my dress back and never sent me another. Both the rep and manager I spoke with today did not seem too sorry that this happened to me and the only solution they had was for me to order the dress all over again (which is harder than it sounds because it was a gift so now I have to harass the person who gifted me it to give me their billing info). After an unproductive call I suggested to the manager that I get some kind of discount to which she complied with a 30% discount - I guess that's generous but it requires me to place an order she said and then call in so that someone can reverse 30% back to me.. So thank you Kelly from Westport you made my bridal experience amazing but seriously no thank you bhldn you completely ruined my happy moment.
Sydney
5/18/19
Categories: Dress & Attire
0.5
Quality of Service: 0.5
Responsiveness: 0.5
Professionalism: 0.5
Value: 0.5
Flexibility: 0.5
I have had the WORST experience with bhldn.... And all I tried to order was swatches. The first time I ordered them I waited for a month and they hadn't shown up. So I emailed and asked what the deal was and they told me they lost the order and that I'd have to put in another order. I received confirmation for the second order and then....another month went by. So I called AND emailed and you know what they said? "Sorry there's nothing we can do you'll have to place the order again." For the THIRD TIME. I was super stoked to order bridesmaids dresses from them but if they can't even get something as simple as a few swatches to me, then how can I trust that I'll even receive the dresses I ordered? I am very dissatisfied with my experience with them. I even sent them an email that said generally everything I'm writing in this review and you know what their response was? Nothing. They didn't even reply. I DO NOT recommend using them for ANYTHING.
Nikaela
12/22/18
Categories: Dress & Attire
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
I went this weekend to the store in Portland. Jessea ended up helping me out and she was a doll. I brought along my mom, dad, and sister, and she rolled with the punches as put up with all of us so well. I chose three dresses online to try on and she brought out three others for me to get a really good feel for them. I ended up going with the third one. I was a bit nervous as this was the first shop I went to, but I decided it was better not to give myself too many options. :) All of their dresses are very reasonably priced but still felt amazing in quality. The dress I chose even has POCKETS!!! I had a wonderful experience and know I will feel so magical on my wedding day!
Kathryn
10/20/18
Categories: Dress & Attire
2.9
Quality of Service: 2.0
Responsiveness: 5.0
Professionalism: 3.0
Value: 3.5
Flexibility: 1.0
I had to return a dress I ordered online due to sizing. I did not realize that when I had tried on the dress, I got some dog hair on the bottom where the dress drags on the ground. They refused my return and sent the dress back to me. My issue is that they sent the dress back to me rolled into a ball, barely covered in plastic, and shoved into a broken and ripped cardboard box. The dress is extremely wrinkled due to how carelessly it was shipped. So now not only am I stuck with a dress that not only is too small and will need alterations, but will also need to be professionally steamed. I was told that there is nothing BHLDN can do. While everyone was courteous, I find it ridiculous that they would have such strict standards as to the condition at which I send the dress back, but refuse to remedy the fact that they sent a dress to me in such poor condition. I will not be shopping at BHLDN again after this experience, which is unfortunate because they have beautiful dresses.
Q
10/14/18
Categories: Dress & Attire
0.9
Quality of Service: 0.5
Responsiveness: 2.0
Professionalism: 1.0
Value: 0.5
Flexibility: 0.5
If anyone is thinking about buying their items online, and not sure if you are going to like the products and going to want to return? please save yourself from stress and don’t do it. They take forever to process your return and will charge you a certain fee. I bought a wedding gown a month ago from the website and accidentally forgot to put down a small detail on the shipping address so they requested it to be mailed back to them right after it was shipped out. Long story short, I never received it, so I started waiting for my refund which is almost $900. Their policy states that it might take up to 2 weeks so 2 weeks later I called and was told that my return was never submitted to the return/refund department. And I kept on waiting again after being told to wait 3-5 business days 2-3 times. Fast forward 4 weeks later, they sent me an email saying my refund has been processed and that it’s gonna take 3 business days to post to my credit card and up to 2 billing cycle to appear on my billing statement!? On top of that the amount they stated to be refunded to me is $15 short. I emailed them back asking why and still no response. This is the worst online purchase I’ve ever made. They took my money so fast when I placed the order and are taking forever to give me a refund because they said they had to processe refunds by the dates they received the returns. And I’m guessing they must have Hundreds of returns to process since it takes so darn long. So ladies, stay away!!
Christina
10/7/18
Categories: Dress & Attire
2.4
Quality of Service: 2.5
Responsiveness: 3.0
Professionalism: 2.5
Value: 2.0
Flexibility: 2.0
I had both a bridesmaid and bridal appointment this past weekend at BHLDN. We ended up finding bridesmaid dresses there, however, they had limited sizes for the dress we picked, and my bridemaids almost weren't able to get their dresses. When you can choose a dress in advance, you expect it to be available if you choose to purchase it. My bridal appointment felt rushed and chaotic. Only half of the dresses I had mentioned I wanted to try were available in store. In fact, my favorite dress is available ONLY online, which no one told me beforehand. The stylist working with me doesn't usually work for BHLDN and I felt as though she was rushing me from one dress to the next. In addition to this, it wasn't a private or special experience. Other shoppers were in the area looking at wedding dresses, and one even stepped on the train of the wedding dress I was in. The quality of the dresses also wasn't good, looking much cheaper or worn than dresses I saw at other bridal shops. BHLDN has beautiful bridesmaid dresses if you can get them, but that's about all it has going for it.
J
9/29/18
Categories: Dress & Attire
0.7
Quality of Service: 1.0
Responsiveness: 0.5
Professionalism: 0.5
Value: 0.5
Flexibility: 1.0
Tried to return a bridesmaid's dress and was past the 30 days buy a couple days. I was going to purchase a more expensive dress while returning a dress that they were out of stock and it was in demand. I kindly asked if I could exchange it for the more expensive dress because it was a request of the Bride. Not only did they say no, they offered me no personal response only impersonal emails. I do not recommend them for a wedding and I wouldn't purchase anything from them as their customer service lacks hugely! It's disappointing to know that for such a personal event they could care less! Especially, when that's their business.
Danielle
9/29/18
Categories: Dress & Attire
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
I had an amazing experience here today at the Chestnut Hill location. I believe my consultant's name was Nicole. The process was amazing... I came prepared and had pictures of all the dresses I wanted to try on. She got all the dresses right away and they were all in stock. I ended up trying on a total of 6 dresses and purchased the first one I tried on. The dress is being shipped to my house within 3-5 business days. They do not do any altering but gave me a list of preferred alteration companies. I do recommend going here if you see something online that you like.
Gabbie
9/29/18
Categories: Dress & Attire
5.0
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
The store was beautiful and had a huge variety of dresses within my price range. Julia was super attentive and knowledgable and made my mom and I feel very comfortable. I ultimately didn't end up purchasing a dress, but I'd highly recommend this place to anyone looking for their dream dress.
Gretchen
9/22/18
Categories: Dress & Attire
1.6
Quality of Service: 0.5
Responsiveness: 3.0
Professionalism: 1.0
Value: 0.5
Flexibility: 3.0
Based on their website, BHLDN seems like a perfect solution to finding a beautiful, timeless and tasteful dress that is affordable and quick to order. Unfortunately, it's too good to be true. I had all of my hopes set on this company and was excited to wear one of their dresses on my wedding day. Luckily, I live close enough to one of their stores, so I was able to make the 3-hour trip to actually see the dresses in person. The attendant not very informed about wedding dresses. I picked a few out and started trying them on. The main dress that I wanted was not available for me to try on -which is really quite ridiculous that they would "run out" of a sample of a dress in any size. I was clear in my email and phone conversation that this dress was the reason that I was coming to visit the shop and they did not tell me ahead of time that they did not have it. This was the least of the problems, the sample dresses were filthy and torn. I couldn't actually try on two of them because the zippers were broken. I have never felt cheaper fabrics -prom dresses and dresses from a department store are of higher quality. The trains are badly shaped and follow behind the dress like a dirty mop (and they were dirty as well). The fabrics are all synthetic, many dresses were scratchy and did not breathe or move nicely. The linings were either nonexistent or very flimsy. I selected 5 dresses to try on, but the attendant started asking me if I would try on bodysuits and skirts halfway in. I was trying to be polite and said that I would. After wasting about 15 minutes trying on dresses/skirts that I did not pick out, the attendant informed me that the appointment was over and that if I wanted to try on the rest of my dresses I should come back some other time. The dresses are so cheap and it shows. Visit a store if you can or at least give yourself some time if you order online to select another dress if it doesn't work out.
brandy
9/22/18
Categories: Dress & Attire
1.0
Quality of Service: 1.0
Responsiveness: 1.0
Professionalism: 1.0
Value: 1.0
Flexibility: 1.0
I really had a nice experience in the store and love my dress. But when it comes to exchanges just beware. Customer service at BHLDN is very bad. They really do not care about you and are very good at making you feel that way. They would rather your gown be sold out during the 2-3 week processing time for exchanges than help you. I have a tracking number that says my gown was delivered to them yet they refuse to exchange it. I will have to purchase 2 gowns from them to prevent my gown from selling out before I receive the exchange. I am coming off the phone with them in tears from the way I was rudely spoken to. It's very upsetting.
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Dress & Attire
Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride
Which of the following items do you offer?
Hair Accessories, Jewelry, Shoes, Undergarments, Veils
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