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The Alexandrian, Autograph Collection

480 King Street, Alexandria, VA 22314
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3 Reviews
Categories: Venues
Quality of Service: 2.5
Responsiveness: 2.5
Professionalism: 2.5
Value: 2.5
Flexibility: 4.0
The Alexandrian is a beautiful hotel and an ideal setting for a wedding, but they suffer from significant mismanagement and incompetence. We chose this venue in October of 2016 when it was under different management and still the Hotel Monaco. Under the Marriott's new ownership and management they have declined in their ability to deliver excellence, yet the price of a wedding there falls into the "upscale" category. The bride and groom, who live out of state, love Old Town Alexandria, and decided that this would be the ideal location for their wedding. Over the course of the year leading up to the wedding, we encountered multiple personnel changes, which constituted much concern. The bride's mother and I (mother of the groom) consistently communicated with them by email, phone, and in person regarding wedding specifics such as distribution of Guests’ Welcome Bags, Bridal Suite Reservation (said we did not have a reservation and upgraded another couple for free), and serving of the wedding cake (many guests did not even get cake), and none were handled as we had discussed. Reservations' clerks also demonstrated a lack of knowledge. Many of our guests experienced great difficulty with booking rooms through our room block for various reasons. Additionally, there were many issues at check-in regarding availability of type of room reserved and rooms not being ready at check in time. Many staff members, such as the bartenders, were incompetent. They didn’t even know how to make many of the most common drinks, and weren't well versed on the beer and wine selections. The accounting department is disorganized and lacks basic skills. They failed to follow a graduated schedule for deposits despite our prompting, and a week after the wedding attempted to charge an inaccurate amount for the final payment. It took us 6 weeks, and much back and forth to include a meeting, emails and phone calls to resolve the issues and receive a final statement in order to settle the bill.
Categories: Venues
Quality of Service: 1.5
Responsiveness: 1.5
Professionalism: 2.0
Value: 3.0
Flexibility: 2.0
We used The Alexandrian as one of our room blocks for our wedding. When we originally signed our contract, it was with Kimpton Hotels; however, by the time we were informed the name of the hotel as well as the management had changed, we had already printed our wedding invitations. We reached out to the sales manager to try and ameliorate the situation, and while we were provided with a very nice discount for the Eleanor Suite to use during our wedding weekend, the responsiveness of the team was very slow and often times, we were given incorrect information. Our booking link took over 3 weeks to create, and was done incorrectly 3 times. Upon arrival on the weekend of the wedding, things only got worse. First of all, not a single guest was given their welcome box upon arrival that my planner dropped off at the front desk. We either had to track it down with staff, or even worse, the front desk staff would leave a voicemail saying there was a box downstairs for them and to come get it themselves. Next, after being promised that my grandmother's room would be adjacent to my parents in case my parents needed to get into her room in the case of medical emergency, we arrived to find that not to be the case. Not only that, but my grandmother's room was not ready at check-in, and once it was, the front desk refused to give my mother my grandmother's room key, insisting my 91 year old grandmother needed to come down and get it herself. Also, one of my bridesmaids' reservations went missing (they did offer her an upgrade, but still... she reserved in the room block. What happened?). Finally, after 12 hours of waiting for a mini fridge that actually worked for the bridal suite, we were finally brought one, but the staff member refused to take the old one leaving it in the middle of the suite. Long story short- it was quite an ordeal and unfortunately made me much more stressed than I should have been on my wedding weekend. Really, really not pleasant.
Categories: , Travel
Quality of Service: 5.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 5.0
Flexibility: 5.0
We stayed at this hotel on our wedding night, and I used the Mediterranean Suite to also get ready for our big day! My 2 bridesmaids and I had our hair and makeup done in the suite and we ordered room service, the hotel was very professional and accommodating despite recently changing in management!
What is the minimum number of guests required to book your venue?
How many event spaces or rooms does your venue offer?
Describe your venue:
Ballroom, Hotel
Describe the style of your venue
Eclectic, Modern, Classic
What kind of settings are available?
Indoor, Uncovered Outdoor
Which of the following wedding events does your venue service?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
What event services do you offer?
Accommodations, Bridal Suite, Catering / Bar, Clean Up, Liability Insurance, Outside Vendors OK, Set Up
What catering services do you offer?
Buffet, Cocktail Reception, Dessert, Family Style, Hors d'Oeuvres, Outside Cake OK, Plated, Server(s), Stations, Tastings
What bar services do you provide?
Bartender(s), Cash Bar, Champagne Toast, House Beer, House Liquor, House Wine, Limited Bar, Liquor License, Open Bar, Premium Liquor, Signature Cocktail(s), Specialty Beer, Specialty Wine
What food and beverage items are available?
Barware, China, Flatware, Glassware, Linens
What transportation and access is available?
Parking, Valet, Wheelchair Access

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