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Wedding Venues in 01970

Jennifer
11/10/12
Categories: Catering, Planner, Venues
4.7
Quality of Service: 4.5
Responsiveness: 4.5
Professionalism: 5.0
Value: 4.5
Flexibility: 5.0
The Salem Waterfront Hotel and Marina was a fantastic venue for both my wedding ceremony and reception. Adrianna was a fantastic wedding coordinator and her staff was amazing. All the pre-wedding setup is done by them so the wedding party didn't have to lift a finger to get the reception space ready. The hotel rooms were clean and modern and we received a gift basket in our suite. Our menu was filet, chicken, and veggie with mashed potatoes and veggies and all the food came out amazing! I'm still getting complements today! We also held a brunch the next morning for guests staying at the hotel but afterwards, I feel they rushed us out and we still had to check out so some important items were left behind.
Brooke
7/1/17
Categories: Venues
4.6
Quality of Service: 4.0
Responsiveness: 5.0
Professionalism: 5.0
Value: 4.0
Flexibility: 5.0
Overall, I was very satisfied with Salem Waterfront. We stayed at Salem Waterfront for my wedding and got a room block. With the room block, we also held a post-wedding brunch. I was pleased with the rooms and the engagement with Salem Waterfront while preparing for the wedding. Caitlyn responded promptly and always helped when we had questions about the block/ brunch. For the cons - 1) My husband and I stayed in the Junior Suite on our wedding night. The room had a leak in the bathroom, which the hotel staff new about but they did not change our room. They also did not "spruce up" the room for the wedding night as they said they would. I had inquired about this prior as well (they said they would put flowers and make it look romantic). That being said, they apologized and gave us a gift certificate for one free night. 2) They were not very good with accommodating my gluten-allergy. This was generally fine because Salem has great gluten-free options; however, I was disappointed with their lack of knowledge/ care. At the bar downstairs, I asked the waiter if the breakfast potatoes were gluten free, and she said no, so I asked for no breakfast potatoes, highlighting that it was due to an allergy. She brought my order, with the breakfast potatoes, after quite a long wait.
User857247

Categories: Venues
4.6
Quality of Service: 4.0
Responsiveness: 5.0
Professionalism: 4.0
Value: 5.0
Flexibility: 5.0
Leading up to my wedding I would have recomended them over a 5.0! After my wedding I had to lower a few things. They were so amazing and helped to personalize and changed things to fit what we were looking for. The few things that threw me was: my wedding coordinator who helped me through my entire wedding planning time frame, dissapeared after we entered our reception without saying she was leaving. I was then taken care of by another person who was rushing me around to get things done and was always checking on me. I would not usually complaine about that but he was talking to me and my husband so much that we lost time to be with our guests/family. I was also disapointed when I had to change things around for my wedding ceremony (held there) then when we went into the receptiont things were not correct there either. For example I asked that my sweethear table not be on the dance floor becuase I did not want our champaingne flutes to get broken, and it was on the floor and during the first dance where everyone was on the the floor someone bumped into the table and broke one. Not the end of the world, BUT I asked it not be there for that exact reason. I was also very agrivated when we brought in a hand made, very expensive chulla (a jewish bread) and after it was cut then threw the entire thing (it was HUGE) away!!!! Did not save it for me to bring home like I had said. Overall I would completely recomend them but I would make sure EVERYONE is on the same page! I was a little let down after getting such amazing support up until the day that I could not be there to fix things.
User5571288

Categories: Venues
4.5
Quality of Service: 3.5
Responsiveness: 5.0
Professionalism: 5.0
Value: 4.0
Flexibility: 5.0
Such a beautiful hotel and wonderful accommodations for a bachelorette party! Loved it!
User3004284

Categories: Venues
4.5
Quality of Service: 4.5
Responsiveness: 4.0
Professionalism: 5.0
Value: 5.0
Flexibility: 4.0
We had some trouble with booking rooms for the wedding party even though we blocked off some. Other then that everything was great.
Lisa
7/31/10
Categories: Venues
4.5
Quality of Service: 4.5
Responsiveness: 3.5
Professionalism: 4.5
Value: 5.0
Flexibility: 5.0
Frankly, I'm shocked by the previous reviews for this place. I just had my wedding there on July 31st and we had the complete opposite experience as the two prior reviews. We signed our contract more than a year before the date of our wedding. In that time, we'd had three or four different wedding coordinators. The turnover at the hotel is high and this did cause me some initial aggravation. However, I scheduled a meeting with the most recent wedding coordinator a few months from our date and started working through the details with her. My husband and I went for our initial tasting with our third wedding coordinator and we liked the food well enough. I found out about three weeks before our wedding, that the hotel replaced the chef and they invited us back for another (free!) tasting. We chose the soup at that time as well as finalized our meal choices. I went over all of the final details with our wedding coordinator, who sent me the Banquet Event Order more than a week in advance which gave me enough time to review it and get back to her with some minor changes. There was some confusion with the Front Desk staff when it came to handing out the welcome bags to my guests, but Jaime, one of the Front Desk managers was very helpful in getting it resolved. On the day of my wedding, Amy (our wedding coordinator) arrived early in the day and coordinated all of the deliveries. I set up our place cards as I was still finishing them that morning and had a particular set up in mind. I checked in before I started getting ready around 3PM to make sure the rooms were the way they were supposed to be. My ceremony started a few minutes late and there was a minor miscommunication between Amy and my DJ, but it wasn't anything that ruined the wedding or that guests even really noticed. My few very minor complaints are: (1) The staff forgot to put the wedding cake on a riser as I'd requested (2) The cantaloupe soup was not prepared the same way as I'd had it at the tasting (3) The serving of prime rib looked more like a roast beef dinner (i.e. thin slices) than actual prime rib (4) The serving staff took away the napkins before the cake was served In the grand scheme of things, these are VERY minor things and are frankly, items I have yet to even address with the hotel directly (but will). Amy was there until the end of the night with our event and Dale, one of our servers, was extremely helpful. All of our guests commented on how great our bartender (Wendy) was, and they had even asked me the day before if I had a specific drink of choice - then they accommodated my request to have Bellini's! I'd recommend this hotel to brides a thousand times over. As with all of my reviews, I find communication and expectation-setting to be key. I'm also a former Event Coordinator and prepared a schedule that was helpful in keeping track of everything that translated well to the BEO provided by Amy. People continue to tell me what a beautiful wedding we had and how smooth the service was and how great the food and drinks were. This is way too much money to invest on too important a day to leave ALL of the details to someone else and to wait weeks to track down the person you need to speak to. All in, for our food and beverage we spent about $75/pp + tax and gratuity for an open bar all night, 3 course meal (we opted out of the 4th course - dessert - to get an extra hors d'ouevre in our cocktail hour), mixed stationary display, four passed hot hors d'ouevres. This is a far better deal than the Hawthorne down the street or most of the other local ballrooms available. We also liked that they were willing to work with us on a food and beverage minimum rather than having a set price like say $8K for a Saturday night in the small room at the Danversport Yacht Club.
Alyssa
6/4/16
Categories: Catering, Venues
4.0
Quality of Service: 4.0
Responsiveness: 5.0
Professionalism: 3.5
Value: 3.5
Flexibility: 4.0
I got married at this Hotel in June with 200 guests(I'm pretty sure we were one of the largest weddings they've ever had). My four-star review is for the overall hotel and service we received. If this review was just for Caitlyn it would be 10 stars, but unfortunately there aren't just 100 of her working at the hotel! Caitlyn was absolutely AMAZING for the entire year plus leading up to my wedding. However, there was a lot that could have been improved: - Check in-the front staff was confused and not helpful to the guests who had reservations. I got so many calls about this which is the last thing you want to be doing on the night before your wedding. Check out-no one was there to help us get everything from the hotel. My husband and I had to drive back over an hour and a half round trip to come back for our wedding cake - the pub was not prepared for the brunch crowd on Sunday at all and were rude, flustered, and took forever. I told them we were having a farewell brunch there and they were obviously not prepared - After Caitlyn left for the night the banquet manager was nowhere to be found. They weren't very careful with packing up our items at the end of the night and just threw my bouquet in a box where it was ruined - The AC was basically nonexistent; we were all so sweaty (again which makes me believe they don't typically have weddings that big) - We had to rent or buy a lot of stuff for the wedding, having to pay to upgrade everything they offer even in the most inclusive package was frustrating and got very expensive. I think the hotel should invest in some of that or spell out all of the charges that you will likely opt for in the beginning Overall, I still would have chosen this hotel for my wedding and it was an incredibly beautiful day. I gave this feedback to Caitlyn as well, but I know as a bride that read every single review, if I had known about these issues before I would have made sure it didn't happen, so hope this helps someone else!
meghan
9/10/11
Categories: Venues
3.8
Quality of Service: 4.0
Responsiveness: 2.0
Professionalism: 5.0
Value: 4.0
Flexibility: 4.0
We initially met with Mary at a bridal expo; since we booked with her thru the expo we got 1000 dollars off the room rental and a free cake. After booking we were told Mary was leaving the hotel and Amy was replacing her. Amy was not very organized and I was very frustrated with the lack of communication from her. However the day before the wedding I talked to Amy at 1:00 and at 3:00 we were told that Amy no longer works there. The people who took over for her were awesome though! They made sure that everything was taken care of and doubled checked with us that everything was the correct way and asked us all night if we needed anything. Our guests raved about the food. Since we did book our 2011 wedding in 2010 we got the prices for 2010 which are lower than they are now. Overall we were happy with the end product.
Alison
9/5/14
Categories: Travel, Unique Services
2.8
Quality of Service: 3.0
Responsiveness: 3.0
Professionalism: 3.0
Value: 3.0
Flexibility: 2.0
My husband and I blocked rooms for our wedding in early September, and unfortunately ran into quite a few issues. Salem is a tricky town to find hotel blocks, as there are no chain hotels (Marriott, etc) within town lines, so there are only a few options. We were between the Hawthorne and SWFH, and chose the latter. Our first difficulty was with the two night minimum. The hotel was already over $200/night with a "discounted" rate, but our guests were also forced to book two nights, which based on my research is not typical with a wedding hotel block. A few months out from our wedding, we had several guests book and not receive the block rate, and one guest was even told there were no rooms left in our block at all (there were plenty) by someone at the front desk. The day I checked in before my wedding, we had requested a suite. While the space itself was quite large, I walked in to find there were sticky stains ALL over the carpet. The entire room was just tired and generally unappealing. I also learned that several guests did not receive welcome bags upon check in, which was disappointing. The icing on the cake was after the wedding, when my now-husband and I were going back to the suite (which in our contract was to be cleaned throughout the day), we found the room was in the exact state that my bridesmaids and I had left it. Food everywhere, empty glasses all over the place. Pretty much the last thing you want to deal with at 1AM after a long day, and definitely NOT something that should happen in a $300 per night suite. Long story short, the room was eventually cleaned (albeit 2 in the morning) - rose petals, chocolate, the works - but it should have been done BEFORE we came back. The communication between management and staff seem to be incredibly lacking, and the entire experience left a rather bad taste in my mouth. The saving grace was the brunch we hosted at the hotel, which was delicious. The servers were absolutely great.
User2864496

Categories: Venues
2.6
Quality of Service: 3.0
Responsiveness: 2.0
Professionalism: 3.5
Value: 1.5
Flexibility: 3.0
We spent a lot of money here and I was very disappointed by the lack of communication leading up to the wedding. Weeks and at one point over a month went by without any return emails to things. I can understand someone gets busy but not responding to questions for a bride for over a month is unacceptable. Especially when they do not take responsibility for it and just reply with a "oh you must not have received my email". Yea, because you never sent it. This is your job. Also, not making note of what is going on or what we have already decided on is totally unprofessional. You want your wedding outside? That will be an additional $5000 more that the already $20k you already gave us. Why? Please tell me you pay your employees $5000 to walk the chairs to the site. Please. We were treated well on our wedding day so I really don't have any complaints there. Well, except the fact that we didn't get to have any of the passed horderves we paid for even though we were there for the cocktail hour. You think the staff would be trained to go to the woman in the wedding gown first. We did have a beautiful day but for everything that we spent on this wedding, I would have really hoped for better treatment, especially before the wedding. I don't want to say I regret choosing the Salem Waterfront Hotel but I almost feel like we did not get what we paid for.
Cori
11/14/15
Categories: Unique Services
2.5
Quality of Service: 2.0
Responsiveness: 4.0
Professionalism: 2.0
Value: 2.0
Flexibility: 2.5
I did not have my wedding here but I had a room block and a farewell breakfast at this hotel. This review is of the management and not of the individual staffers. The staff that was working the front door were fantastic and the wait staff at our breakfast were good as well. The first issue was a guest booked a room with them and when they called back to confirm their room was all set they were told the original price that was confirmed to them via email would not be honored. It was only a $5 difference but they insisted they had to charge the extra $5. The second issue was a mix up in reservations and on my wedding day my husband had to figure out why my great uncle was being kicked out of his room. They also charged my credit card that I used to book my room for the farewell breakfast despite being given a different credit card and being told the grooms parents were paying. The additional fees for the breakfast were outrageous as well. Room fee, service fee, etc etc. Despite having numerous rooms filled up with our guests and spending thousands on breakfast they would not give me an extra hour to check out because they had too many rooms to clean that day. All around terrible customer service. Go to the Hawthorne!
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Venues
What is the minimum number of guests required to book your venue?
25
How many event spaces or rooms does your venue offer?
3
Describe your venue:
Ballroom, Hotel
Describe the style of your venue
Coastal, Glamorous
What kind of settings are available?
Indoor, Uncovered Outdoor
Which of the following wedding events does your venue service?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
220
What event services do you offer?
Accommodations, Clean Up, Event Planning, Set Up
What food and beverage items are available?
Barware, China, Flatware, Glassware, Linens
What transportation and access is available?
Parking, Wheelchair Access
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